I am a Senior Technical Writer with a rich background in developing high-quality technical documentation across various industries, including software, payments, and aerospace. Currently, I work at Shiji Payment Solutions in Atlanta, GA, where I lead documentation efforts for complex systems, enhancing clarity and user engagement.
My expertise includes API documentation using OpenAPI and Swagger, implementing ‘docs as code’ methodologies, and automating processes with custom scripting. I am passionate about improving user experience through detailed and accessible content.
I thrive in Agile environments, collaborating closely with engineering and QA teams to align documentation with product releases. My work spans internal guides, user manuals, release notes, and more, all designed to support users and stakeholders effectively.